• All websites that were determined to be infected have now been cleared. If you find any discrepancy with the content of your website, please inform our support team immediately.

  • We have reset the passwords for all FTP users across all Linux Hosting Packages.

    • You need to login to your Control Panel and set new passwords for all FTP users.
    • It is advisable that you set complex, alphanumeric passwords and frequently change them for additional security.
    • Please read our KnowledgeBase article that contains instructions on how to reset your FTP passwords .


  • As intimated in our previous post, we now support FTP access via Secure FTP (SFTP) only. SFTP will encrypt both commands and data, preventing passwords and sensitive information to be sniffed over the network.

    • Please read this KnowledgeBase article which includes more information about SFTP as well as a list of common SFTP clients.


  • We have also enabled net2FTP connections for all packages, so you may use the File Manager within your control panel to manage your content.

  • For any doubts/further issues that you may face, please feel free to contact us.